How to Build Stakeholder Alignment for Digital Transformation

As technology and product leaders, we think we know our customers. We make sweeping assumptions about their needs and behaviors. Today we explore how those assumptions can come back to haunt you—and what to do about it.

In digital initiatives, many leaders track “lagging indicators” like user growth, user activity and NPS—without understanding the underlying contributors to those metrics. To reliably hit growth targets, leaders should also add leading indicators such as UX metrics that reflect workflow...

Some people think digital transformation is nothing more than a series of technology projects. In reality, digital transformation is an organization-wide initiative that relies on top-down change management. Today we explain why change management is so important and how to manage change in your...

A fundamental misunderstanding of user research leads organizations to build or purchase software that users don’t need—jeopardizing user adoption, user satisfaction and ROI.

When you’re investing in new enterprise software, the last thing you want is for employees to ignore your new solution and stick to old habits. Today we’ll explain why old tech is so persistent and what you can do about it.

Today, ChaiOne and CloudHedge announced a new partnership to simplify the complex application modernization process onto Azure. 

Companies looking to update their software are quick to pay lip service to “good UX”, but in many cases, individual leaders aren’t able to differentiate bad UX design from good UX design. We explain why that is and how you can select software with the best user experience.

Possibly the most difficult aspect of digital transformation isn't the transformation itself; but achieving lasting stakeholder alignment—that is, making sure the relevant folks are firmly on board for serious change. Today we discuss the steps you can take to build a concrete and reliable...