How to Build Stakeholder Alignment for Digital Transformation

For many years, digital innovations across the field services industry were focused on work executed indoors, at a desk and in front of a monitor. Yet, a large percentage of the workforce that actively generates revenue for companies in field services—operators, technicians and inspectors—continue...

Too many companies don’t fully understand the relationship between their business goals and their users’ needs—which leads to digital products that impress neither the users nor the stakeholders.

ChaiOne’s prioritization workshops combine user perspectives with objective data to understand the full picture of a company’s workflow issues and their potential solutions. Today we get a sneak peek into ChaiOne’s prioritization workshops and the critical questions they can help you answer.

Executive stakeholders may have an idea of the issues in their company’s operations and products—but they don’t always know how to prioritize solutions to achieve the best results. Today we’ll explain how prioritization workshops are the answer, combining user-centric thinking with objective...

As technology and product leaders, we think we know our customers. We make sweeping assumptions about their needs and behaviors. Today we explore how those assumptions can come back to haunt you—and what to do about it.

In digital initiatives, many leaders track “lagging indicators” like user growth, user activity and NPS—without understanding the underlying contributors to those metrics. To reliably hit growth targets, leaders should also add leading indicators such as UX metrics that reflect workflow...

Some people think digital transformation is nothing more than a series of technology projects. In reality, digital transformation is an organization-wide initiative that relies on top-down change management. Today we explain why change management is so important and how to manage change in your...

A fundamental misunderstanding of user research leads organizations to build or purchase software that users don’t need—jeopardizing user adoption, user satisfaction and ROI.