Mitigate Innovation Risks Through Research

Risk comes from launching digital tools without truly understanding the users and the reality of their work. User research mitigates such risks and delivers effective solutions with high ROI.

Our Methodologies

We don't rely on educated guesses.

We form smart hypotheses of how digital products will empower your users and spur your enterprise goals.

We formulate user-centric task flows and map robust interactive experiences, uncovering the pain-points along with the points of delight.

We rigorously test our ideas and measure the impact of our hypotheses before we write a single line of code.

We observe and listen to ensure the efficacy of any solution before implementation.

Cost of Requirement Correction

When enterprises don’t incorporate users into digital development processes, important design elements are left out or forgotten. Those missing elements compound your costs and require more investment as you course correct.

We catch user requirements early on in the process: saving your investment by doing it right the first time. Every stage generates a ten-fold increase in the cost to make changes.


UX Research Techniques

Our approach empowers you with the data-driven insights and ROI goals to drive your product’s next release.

Requirements Gathering
For our UX researchers, we employ qualitative and quantitative methodologies to go deep into your users’ behaviors and needs, pulling the relevant data points that deliver real ROI.
In Situ Observation

We discover the problems you don’t know you need to solve. Conducting user interviews with managers or relying on a process diagram is not enough. To truly understand users, we go out to the field, mapping the flow of work, measuring time on task, identifying friction points, and more. Skipping these crucial steps leads to poor user adoption.

Validating Information

Your digital products are never finished. Successful tools are those that evolve through rapid, iterative releases—especially as technology continuously improves and meshes into peoples’ lives. It’s up to us to set you up for success—watching out for what users need. We ensure their experience is elevated and their needs are met without failure or friction.

Improving the Experience

We map the ideal user experience of the digital application—resolving pain points, alleviating redundancies, reducing inefficiencies—to elevate the functionality and usability of the digital interface.

Why ChaiOne

We have years of experience working with Fortune 500 companies on user experience led digital strategy, and the results to show for it. By integrating user-centered design practice with agile development, our approach guarantees real business ROI.

What we offer


Application Roadmap


Competitive Analysis


Contextual Inquiry


Content Management Strategy and Analysis


Data Analytics




Mobile Maturity Assessment


Product Conception and Ideation


Task Flow Analysis


User Interview

Get in touch

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9 Greenway Plaza, Suite 850
Houston, TX 77056

+1 888 316 0357

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