ChaiOne Insights: smart meters

Why Mobile Utilities Apps Matter for Customers and Profits

4 minutes read

Low prices and slim margins-- this is where analysts are predicting electricity providers are headed. To consumers, one utility provider’s kilowatt-hour is the same as one from their competitor; it becomes a better kilowatt-hour if it’s cheaper and their bills are lower.

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How To Improve Call Center KPIs with Research

4 minutes read

Efficiency and effectiveness are fundamental to designing products and applications that provide exceptional user experiences. In a design or UX context, efficiency can be described as the speed in which users can complete key tasks when interacting with a product. Intuitive navigation paradigms, tooltips, and hot keys are a few ways to increase efficiency. Effectiveness has to do with completing key tasks and achieving intended goals. The effectiveness of a product or application is affected...

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