ChaiOne Insights: Adrian Garcia

User Experience Research & User-Centered Design

16 minutes read

Investing in user experience (UX) by designing software through a user-centered design framework serves three primary functions:

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What Oil and Gas Has Taught Us About UX and Mobile Solutions

7 minutes read

ChaiOne has done a bunch of work in the oil and gas industry. Our efforts stretch across customer service centers in Mexico, distributions facilities along the Gulf Coast, offshore oil rigs in the Pacific Ocean, and to frozen land rigs in northern Canada. Below is a short list of considerations for those that want to make mobile technology with great user experiences for oil and gas field workers. This is split across two parts: Part 1 is about the human considerations and Part 2 is about...

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6 Tips To Build A User-Centered Design Department At Your Company

3 minutes read

UX, UI and UCD are the buzzwords in the tech industry today. ChaiOne’s success and clientele list is a testament that this mentality and type of work is now permeating into enterprise software. Many enterprise companies are creating UCD departments responsible for sprinkling “UX” into the design of internally developed software. This is great, but it comes with challenges, often in the form of other departments and groups being resistant to change that limits the effectiveness of user-centered...

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Why do I need user research? Answers To Internal Objections

9 minutes read

Successful products are ones that provide great user experiences (UX). Companies that focus on UX succeed and companies that don’t fail. The top 10 most successful companies in the S&P index invest heavily in engineering a successful UX, while the 10 least successful companies do not. Popular opinion is that UX is essential to success; however, when discussing with potential stakeholders all the efforts involved in creating a stellar UX, some are surprised by the amount and type of work that...

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UX is not UCD

3 minutes read

 

Just what is user experience (UX) and user-centered design (UCD)? Often, practitioners talk about these concepts as though they are the same which is problematic. Producing content that combines UX and UCD produces an unclear picture of our industry to outsiders, which makes services harder to sell, or at least requires lots of explanation prior to the sell. This industry will benefit by having clear definitions of each of these concepts and discussing them consistently. In pursuit of...

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Contextual Inquiries: What, How, and Why

5 minutes read

Conducting a contextual inquiry (CI) is one of the most powerful steps for studying a group’s UX and applying UCD. CI’s are just what you may think - it’s inquiring into the context of users’ everyday work and lives. It’s getting research out of the lab and into the field to discover what users do and how they do it. For teams aimed at redesigning enterprise software, contextual inquiries are a highly effective way to discover how work and activities can best be supported by novel technology....

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ChaiOne Employee Spotlight: Adrian Garcia

9 minutes read

Adrian Garcia

Senior UX Researcher at ChaiOne

This month’s ChaiOne Employee Spotlight is on Adrian Garcia, a Senior UX Researcher at ChaiOne. As a Senior UX Researcher, Adrian and his team chart the design direction of projects and ensure the technology we deliver is user-friendly, intuitive, supports users in the context of their work, and delivers on specific business objectives.

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Personas in the User-Centered Design Process

6 minutes read

 

If you are involved in User-Centered Design (UCD) work, you need to know about personas. Personas are a means of summarizing an audience segment targeted by a product development effort as a fictional character. For example, if a team intends to launch a product for a specific group, the first step would be studying the group in detail, and the next step would be summarizing the data about the group in the form of a persona. Doing this helps teams determine product requirements, charts...

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A Guide To Software Usability Testing

5 minutes read

Trying to figure out how to improve a mobile app? Have you observed users actually using it? A great way to evaluate the effectiveness of a mobile app is to observe real people as they complete real tasks in realistic contexts or scenarios. This is called usability testing. With the information collected, app development teams can identify what improvements are needed and quickly implement solutions.

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