Forming the Connections of Institutional Knowledge

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Unifying the knowledge base for a large and diverse workforce

Client’s company needed to migrate to an employee portal as part of a larger technology landscape upgrade. Diverse and geographically separated teams used siloed, outdated content about the company and its operations. Efforts to align on company-wide content and identifying key knowledge relevant to all versus unique to specific workgroups were causing significant delays to the platform launch.

Content and knowledge review, combined with workgroup alignment and key needs identification informed how knowledge had to be organized and shared via the new portal. Design ensured that:

  • Key content was accessible to all parties while preserving unique work-group needs
  • Content was easily curated by approved parties, ensuring most up-to-date information sharing
  • Employee adoption of the tool was high
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