Moving to a New Level of Service

nrg acquisitions call center-screenshot-01

Streamlining customer acquisitions and enabling customer support

We partnered with a large utility provider to produce a radically new, easy-to-use, and intuitive user interface to enable Acquisitions Customer Care Associates to effectively handle prospective customers’ calls.

  • A 5% increase in Enrollment Gate Conversion across the 3 major brands
  • Improve up selling and cross-selling
  • A 7% reduction in Average Handle Time across the 3 major brands
  • A 3-day reduction in New Hire Training time
  • Reduction in the number of customers that call back within 90 days
  • A total impact of $16M in reduced turnover and increased sales
nrg acquisitions call center-screenshot-02


Users can swiftly navigate and apply, the newest and most affordable offers to customers keeping them satisfied while also decreasing call times.

Get in Touch

How can we help you? Let's make complex simple together.