Enabling the Digital Plant of the Future
In order to move deliveries through the security process faster and ensure efficient turnarounds, ChaiOne created a visitor management system aimed at removing wait times and delivery rejections.
Services provided:
Behavioral Science Research, UX & UI Design, Development


Solving the right problems for the plant of the future's safety and security
Exelon needed to move deliveries through the security process faster and ensure efficient turnarounds. ChaiOne created a visitor management system aimed at removing wait times and delivery rejections.
- The native iOS ecosystem scaled to all 13 plants nationwide, and resulted in $10M+ in savings
- Our experience research identified the root cause of delays and procedure inefficiencies
- We created a roadmap of digital initiatives which drove user adoption, eliminated human error, increased productivity, and enhanced communication
- The app reduced the workflow from 29 steps to 10 steps
"I mean we're splitting atoms here, but still writing everything on paper. This solution will change that."
Security Officer
Large Utility Company