Enabling the Digital Plant of the Future

In order to move deliveries through the security process faster and ensure efficient turnarounds, ChaiOne created a visitor management system aimed at removing wait times and delivery rejections.

 

Services provided:
Behavioral Science Research, UX & UI Design, Development

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Solving the right problems for the plant of the future's safety and security

Exelon needed to move deliveries through the security process faster and ensure efficient turnarounds. ChaiOne created a visitor management system aimed at removing wait times and delivery rejections. 

  • The native iOS ecosystem scaled to all 13 plants nationwide, and resulted in $10M+ in savings
  • Our experience research identified the root cause of delays and procedure inefficiencies
  • We created a roadmap of digital initiatives which drove user adoption, eliminated human error, increased productivity, and enhanced communication 
  • The app reduced the workflow from 29 steps to 10 steps 
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"I mean we're splitting atoms here, but still writing everything on paper. This solution will change that."

Security Officer
Large Utility Company