DIGITAL COMMERCE | POWER & RENEWABLES | RETAIL
Bringing the Power of Electric Vehicles to Customers’ Pockets
Self-serve at the pump and go
NRG needed a way for its EV customers to self-service at the pump, reducing calls to the call center. We focused on improving customer satisfaction and facilitating the future of transportation.
- Improved customer satisfaction score(NPS) by 126%
- Dramatically reduced support calls
- Simplified EV charging experience led to increased customer support and prospective engagement