DIGITAL COMMERCE | POWER & RENEWABLES | RETAIL

Bringing the Power of Electric Vehicles to Customers’ Pockets

Self-serve at the pump and go

NRG needed a way for its EV customers to self-service at the pump, reducing calls to the call center. We focused on improving customer satisfaction and facilitating the future of transportation.

  • Improved customer satisfaction score(NPS) by 126%
  • Dramatically reduced support calls
  • Simplified EV charging experience led to increased customer support and prospective engagement
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