POWER & RENEWABLES | RETAIL
Direct Control of Your Power Needs and Consumption
Enabling customers to direct their power usage with insights
Direct Energy needed a way to attract new customers and increase customer retention.
We designed a mobile experience that separating Direct Energy from competitors by showing energy usage-by-appliance and allowing customers to control their smart thermostats.
- Improved customer satisfaction score(NPS) by 126%
- Dramatically reduced support calls