POWER & RENEWABLES | RETAIL

Direct Control of Your Power Needs and Consumption

Enabling customers to direct their power usage with insights

Direct Energy needed a way to attract new customers and increase customer retention.

We designed a mobile experience that separating Direct Energy from competitors by showing energy usage-by-appliance and allowing customers to control their smart thermostats.

  • Improved customer satisfaction score(NPS) by 126%
  • Dramatically reduced support calls
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