DIGITAL ENTERPRISE | POWER & RENEWABLES | RETAIL
Moving to a New Level of Service
Streamlining customer acquisitions and enabling customer support
We partnered with a large utility provider to produce a radically new, easy-to-use, and intuitive user interface to enable Acquisitions Customer Care Associates to effectively handle prospective customers’ calls.
- A 5% increase in Enrollment Gate Conversion across the 3 major brands
- Improve up selling and cross-selling
- A 7% reduction in Average Handle Time across the 3 major brands
- A 3-day reduction in New Hire Training time
- Reduction in the number of customers that call back within 90 days
- A total impact of $16M in reduced turnover and increased sales
