Moving to a New Level of Service

Streamlining customer acquisitions and enabling customer support

We partnered with a large utility provider to produce a radically new, easy-to-use, and intuitive user interface to enable Acquisitions Customer Care Associates to effectively handle prospective customers’ calls.

  • A 5% increase in Enrollment Gate Conversion across the 3 major brands
  • Improve up selling and cross-selling
  • A 7% reduction in Average Handle Time across the 3 major brands
  • A 3-day reduction in New Hire Training time
  • Reduction in the number of customers that call back within 90 days
  • A total impact of $16M in reduced turnover and increased sales
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