ChaiOne Insights: User Research (4)

Building Blocks of Good Graphs

11 minutes read

 

This post is part of a series on visualizing data.

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UX is not UCD

3 minutes read

 

Just what is user experience (UX) and user-centered design (UCD)? Often, practitioners talk about these concepts as though they are the same which is problematic. Producing content that combines UX and UCD produces an unclear picture of our industry to outsiders, which makes services harder to sell, or at least requires lots of explanation prior to the sell. This industry will benefit by having clear definitions of each of these concepts and discussing them consistently. In pursuit of...

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Visualized Data Helps Drive Decisions: A Primer on Chart Types

3 minutes read

This post is an introduction to a series on visualizing data.

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Using User Research to Get Ahead of the Competition

5 minutes read

Mobile app demand is at an all-time high in both the business-to-business (B2B) and business-to-enterprise (B2E) domains as companies strive for an advantage against their competition. While third-party mobile tools are emerging and might seem like a quick and good solution, they are not always the optimal mobile strategy. Such off-the-shelf solutions, even when industry or work-role specific, are developed for no particular combination of users and company. Sometimes such products meet...

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Contextual Inquiries: What, How, and Why

5 minutes read

Conducting a contextual inquiry (CI) is one of the most powerful steps for studying a group’s UX and applying UCD. CI’s are just what you may think - it’s inquiring into the context of users’ everyday work and lives. It’s getting research out of the lab and into the field to discover what users do and how they do it. For teams aimed at redesigning enterprise software, contextual inquiries are a highly effective way to discover how work and activities can best be supported by novel technology....

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Top 5 UX Research Myths for Enterprise Mobile and Digital Solutions

5 minutes read

With industries from oil and gas to utilities to manufacturing seeking impactful digital and mobile solutions — business stakeholders, including CEOs and product leaders, are increasingly incorporating user experience (UX) into their business or product strategy.

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Using Ethnographic Research in Business

5 minutes read

 

Trying to understand your customers and your business better? One tool you can use is ethnographic research, which allows an organization to learn about the user’s current experiences so that teams can figure out how to create an even better experience. Ethnography, which comes from sociology, is the process of reporting on what you’ve learned about people and cultures. It involves participant observation and intensive fieldwork. It’s important to know how users interact in a natural...

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ChaiOne Employee Spotlight: Adrian Garcia

9 minutes read

Adrian Garcia

Senior UX Researcher at ChaiOne

This month’s ChaiOne Employee Spotlight is on Adrian Garcia, a Senior UX Researcher at ChaiOne. As a Senior UX Researcher, Adrian and his team chart the design direction of projects and ensure the technology we deliver is user-friendly, intuitive, supports users in the context of their work, and delivers on specific business objectives.

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Personas in the User-Centered Design Process

6 minutes read

 

If you are involved in User-Centered Design (UCD) work, you need to know about personas. Personas are a means of summarizing an audience segment targeted by a product development effort as a fictional character. For example, if a team intends to launch a product for a specific group, the first step would be studying the group in detail, and the next step would be summarizing the data about the group in the form of a persona. Doing this helps teams determine product requirements, charts...

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