ChaiOne Insights: contextual inquiries

User Research: The Key to Mobile Digital Transformation

7 minutes read

Did you know that digital transformation is occurring rapidly at a majority of public and private sector organizations?

Read More

How to Guarantee ROI with a Legacy System Modernization

5 minutes read

One hundred million dollars worth of Hershey’s Kisses, Jolly Ranchers, Whoppers-- all packaged, prepared and waiting to ship out to grocery stores around the country for the lucrative Halloween season. The trucks were waiting for their orders, grocery chains were waiting to stock their shelves, and shareholders were counting on the profits. The only problem: the ERP system made fulfilling the Halloween orders impossible.

Read More

Contextual Inquiries: What, How, and Why

6 minutes read

Conducting a contextual inquiry (CI) is one of the most powerful steps for studying a group’s UX and applying UCD. CI’s are just what you may think - it’s inquiring into the context of users’ everyday work and lives. It’s getting research out of the lab and into the field to discover what users do and how they do it. For teams aimed at redesigning enterprise software, contextual inquiries are a highly effective way to discover how work and activities can best be supported by novel technology....

Read More

Subscribe to
our Newsletter!

Keep up with new insights from industry leaders on digital transformation, mobile app development, enterprise architecture, and tech innovation topics.